Just Another Blog

Last Friday I lost my wallet. Spent 4 hours looking for it and then decided to call AMEX, Chase and my Debit Card issuers (nameless, to protect the not-so innocent) to cancel account, do fraud alerts and order replacements.

From the get-go, AMEX clearly was on the experience ball. Easiest to contact, great security verification process and a true joy to work with. They promised a card Monday and said my wife could still use her card. Chase, on the other hand, was difficult to reach (Dear Chase: Why hide you lost/stolen phone number?) and not very sympathetic. Good chance I was speaking to someone offshore, as they were difficult to understand due to the broken english. Said I would get a card soon and that my wife's card would also be rendered useless.

What happened? AMEX delivered as promised. Had my new card the next business day. Also gave me a courtesy call that evening to assure I received it. I was thankful and expressed by gratitude to the rep. They then took the tack of cross-selling me an additional credit card product. Guess what, it came today via UPS. They clearly know how to turn a lemon into lemonade.

Still waiting for my Chase card replacement (I will close that account when the card comes). As for my Debit Card issuer, I am still waiting. And am more or less without cash unless I visit a branch for a counter transaction. 

I have 2 new AMEX cards and am still down a Chase Mastercard. Amex wins.

To be continued.